Skip to content
Home Link Logo

Shared Care Record – Privacy Notice July 2023

The Herefordshire & Worcestershire Shared Care Record allows health and social care professionals to view the most up-to-date information about you so they can give you better, safer care.

Partner health and social care organisations will make the information they hold on you available for professionals to view through the Shared Care Record. These organisations provide health and social care services in the following areas:

  • Birmingham and Solihull
  • Coventry and Warwickshire
  • Herefordshire and Worcestershire

They include local GP practices, hospitals, NHS 111, community, mental health, ambulance and social care services.

The health and social care partners involved follow the law on keeping your information confidential. The laws they must abide by are the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Each is also registered with the Information Commissioner’s Office (ICO) as a data controller – an organisation that decides what information is collected and why, and how it is handled. The partners will be joint data controllers for any personal, or special categories of personal information they handle.

This privacy notice explains how your personal information will be used, what for, who will be able to see it and why.

Your Rights:

You have the right to:

  • Object to your information being available for health and care professionals to view through the Shared Care Record.
  • Complain to the Information Commissioner’s Office if you are unhappy with the way we are handling your information. See below for details of how to do this.

Contact your relevant health or care provider to:

  • ask to see the personal information they hold about you
  • ask them to change information they hold about you if it is wrong.

If you would like to object to your records being made available for professionals to view through the Shared Care Record, you can find out how to do so on this ‘right to object’ page.

If you are aged 16 or above, we will process your ‘right to object’ form by carrying out our normal checks on the details you have given us.

From the age of 13 to 16, we will consider your right to object if your form has been signed on your behalf by someone with parental responsibility.

If it has not, we will ask a recognised health or care professional if they consider you to be competent to make such a decision.

If you are under the age of 13, we will only consider your right to object if your form has been signed on your behalf by someone with parental responsibility.

Children’s Privacy Notice

In order to aid children’s understanding of how we use their information, please see the Children’s Privacy Notice.

Complaints

You have the right to complain if you are unhappy with the way your information is handled, or disagree with your healthcare provider’s decision about your information. In these circumstances you can contact the healthcare provider and ask them to look again at the decision.

If you are not happy with any decision your healthcare provider makes, you can contact the Information Commissioner’s Office at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

Telephone: 0303 123 1113 (local rate)

Telephone: 01625 545 745 (national rate)

Fax: 01625 524 510

Email: casework@ico.org.uk

Which organisations are involved?

The organisations currently taking part in the programme are local health and care services:

  • GP practices in Herefordshire and Worcestershire
  • Worcestershire Acute Hospitals NHS Trust
  • Wye Valley NHS Trust
  • Herefordshire and Worcestershire Health and Care NHS Trust
  • West Midlands Ambulance Service University NHS Foundation Trust
  • Worcestershire County Council
  • Herefordshire Council
  • St Richards Hospice
  • Primrose Hospice
  • KEMP Hospice
  • St Michael’s Hospice

View a complete list of partners.

Download a Shared Care Record Information Leaflet.