Retail Assistant (Part-Time)

Job title: Retail Assistant (Part-Time)

Role Overview:

Part time | 15 hours per week over 2 days | Wed: 5 hours, Sat: 7.5 hours | Working hours between 8:45am and 5:30pm | £11.44 per hour

This role is based at our bustling Clearance Shop on Worcester Street; however, as the shop is dual-managed, there will be a requirement to work and provide cover at our Coventry Street Shop and Bridal Outlet regularly and as required.

Why KEMP?

Based in the heart of the Wyre Forest, KEMP Hospice is made up of a dedicated team committed to making a difference to the lives of those living with a life limiting illness and bereavement.

Join our dynamic team at KEMP Retail and help us make a difference! We’re looking for an enthusiastic individual to provide excellent customer service, support sales initiatives, and assist in managing our bustling Clearance Shop. If you’re passionate about retail and eager to contribute to a meaningful cause, we want to hear from you!

What We Offer:

• Fantastic team where everyone is welcomed and empowered to give their best
• Supportive management – keen to develop you
• 30 days annual leave + bank holidays, increasing with long service
• Discount schemes including Blue Light Card
• Increased employer pension contribution
• Discount in retail shops
• Company sick pay
• Bereavement leave
• Enhanced maternity leave
• Enhanced paternity leave
• EAP: confidential financial, legal, wellbeing & mental health support
• Free eye tests
• Death in service benefit
• Opportunities for flexible working from day one
• Family friendly policies
• Free Will writing service.
• Staff events

Main duties and responsibilities

• Deliver high levels of customer service at all times.
• Thank all donors and offer every donor the opportunity to register for Gift Aid on stock or cash donations.
• Support the manager to deliver a well presented, full and clean shop.
• Support the manager in the delivery of in store promotions, events and changes to the shop floor layout to maximise income.
• Support the manager by accurately completing customer transactions on EPOS, end of day processes and banking.
• Support the manager in growing income, offering Lottery tickets for sale, taking part in fundraising initiatives in store and identifying high value/unusual items for eBay.
• Take all reasonable steps to reduce costs and minimise waste.
• To ensure Health & Safety policies/procedures are followed and safe working practices maintained.
• Work with all KEMP staff and volunteers to ensure the shop offers a friendly and welcoming environment to everyone.
• Support the manager with the recruitment, training and supporting volunteers.
• Undertake training and attend meetings as required.
• Fulfil mutually agreed additional duties as are deemed necessary.
• Positively promote and enhance the work of KEMP by communicating with donors and customers.
• Work flexibly across the trading week to support KEMP Retail.

All KEMP Hospice employees are expected to:

• Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.
• Support and encourage harmonious internal and external working relationships.
• Make a positive contribution to fundraising and raising the profile of the Hospice.
• Provide support and advice to colleagues within KEMP within your area of expertise by working closely with the Multi-disciplinary Team within KEMP
• Always behave in a professional manner, reflecting and maintaining KEMP values as set out in the KEMP way.

Benefits:

• Company pension
• Employee discount
• Store discount

Experience:

Retail sales: 2 years (required)

Customer service: 1 year (preferred)

Charity retail: 1 year (preferred)

How to apply:

Please submit your application online.

Closing date for all applications is: Sunday 23rd February 2025.

Please note: KEMP Hospice reserves the right to close this vacancy early if sufficient applications for the role are received.