A very important part of the work we do here at KEMP, is the Welfare and Financial Advice we offer. Read Shirley’s story to find out how she was supported.
A very important part of the work we do here at KEMP, is the Welfare and Financial Advice we offer. This includes practical advice, information, and representation as needed, and is available for KEMP patients, their carers and close family members. We can support with such things as benefit, housing, and debt advice, bereavement issues and help with charitable applications. We understand how difficult it can be to understand these matters when going through what can be the most challenging of times.
Shirley’s Story
One such example is Shirley, who contacted us hoping for some financial advice following the sad death of her daughter Tracy in August 2021. Shirley says “My daughter Tracy had supported me for a number of years by taking responsibility for my financial matters after my husband, her father had passed away. She took care of all my household finances such as utility bills and bank accounts”
Following Tracy’s death, Shirley was contacted by numerous agencies and creditors demanding repayment of several outstanding debts. As she had happily left all financial matters with her daughter, Shirley was unsure of what these agencies were asking for and needed help to understand the situation.
Contacting KEMP for Financial Advice
Shirley continues “I was familiar with KEMP already as my daughter had received care and support as a patient herself. I needed help to understand the situation, so contacted Anne to see if she would be able to help me”. Anne Rendell, Finance and Welfare Advisor at KEMP Hospice had previously helped Tracy with her benefit claims so was only too happy to discuss Shirley’s situation to see how she could help.
Anne said, “After investigating the situation and carrying out several negotiations on Shirley’s behalf over several months, I was able to find a resolution for her. All the claims Shirley had been contacted about have been either successfully repaid, written off, or contested” Anne continued by saying “One of the most satisfying outcomes from Shirley’s story is that she no longer has to deal with any worry or confusion about her finances. After losing her beloved daughter, Shirley was facing a great deal of pressure from a very difficult situation, so to know that she is now financially independent is wonderful”
Speaking about the support Shirley received she said, “When my daughter passed away, I couldn’t cope with anything as Tracy dealt with all the paperwork. Anne has been marvellous, and not only did she help me with everything, but she also gave me the confidence to help myself.”
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