Part Time Retail Assistant

Job title: Part Time Retail Assistant

Job Title: Retail Assistant

Department: KEMP Retail – Bewdley

Reports to: Retail Manager

Location: Bewdley and/or Kidderminster

Contract type: Permanent

Working hours: Part time | 22.5 hours per week | 4 days per week | 7.5hrs per day – Wed, Fri & Sat | Working hours between 8:45am and 5:30pm

Salary: £11.44 per hour

Closing Date: 18/08/24 (with interviews expected to be held w/c 19/08/24)

Purpose of the position

Based in the heart of the Wyre Forest, KEMP Hospice is made up of a dedicated team committed to making a difference to the lives of those living with a life limiting illness and bereavement.

Join our dynamic team at KEMP Retail and help us make a difference! We’re looking for a enthusiastic individual to provide excellent customer service, support sales initiatives, and assist in managing our vibrant shop. If you’re passionate about retail and eager to contribute to a meaningful cause, we want to hear from you!

Main duties and responsibilities

This post will be mainly based at KEMP’s retail shop in Bewdley, however there will be regular requirement to work our KEMP shop at Warbler Place, Spennells, Kidderminster.

• Deliver high levels of customer service at all times.
• Thank all donors and offer every donor the opportunity to register for Gift Aid on stock or cash donations.
• Support the manager to deliver a well presented, full and clean shop.
• Support the manager in the delivery of in store promotions, events and changes to the shop floor layout to maximise income.
• Support the manager by accurately completing customer transactions on EPOS, end of day processes and banking.
• Support the manager in growing income, offering Lottery tickets for sale, taking part in fundraising initiatives in store and identifying high value/unusual items for eBay.
• Take all reasonable steps to reduce costs and minimise waste.
• To ensure Health & Safety policies/procedures are followed and safe working practices maintained.
• Work with all KEMP staff and volunteers to ensure the shop offers a friendly and welcoming environment to everyone.
• Support the manager with the recruitment, training and supporting volunteers.
• Undertake training and attend meetings as required.
• Fulfil mutually agreed additional duties as are deemed necessary.
• Positively promote and enhance the work of KEMP by communicating with donors and customers.
• Work flexibly across the trading week to support KEMP Retail.

All KEMP Hospice Employees are expected to:

• Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.
• Support and encourage harmonious internal and external working relationships.
• Make a positive contribution to fundraising and raising the profile of the Hospice.
• Provide support and advice to colleagues within KEMP within your area of expertise by working closely with the Multi-disciplinary Team within KEMP
• Always behave in a professional manner, reflecting and maintaining KEMP values as set out in the KEMP way.

How to apply:

If this sounds like the ideal role for you, please apply online.

Closing date for all applications is: Sunday 18th August 2024.

If you’d like any further information or to discuss the vacancy, please contact peopleteam@kemphospice.org.uk

Please note: KEMP Hospice reserves the right to close this vacancy early if sufficient applications for the role are received.